Site help

On this page:

Web pages don't look right

This site makes extensive use of Cascading Style Sheets (CSS) to format the pages. This keeps the page sizes to a minimum for faster download times and means that the pages should be readable in a wide variety of browsers, including mobile phones and screen-readers used by the visually impaired.

The problem with CSS is that different browsers interpret the same page differently. Any browser that conforms to the W3C standards should have no problems with this site. In the real world, this means Internet Explorer version 5 and above, Netscape Navigator 6 and above, and browsers such as Safari, Opera and Mozilla should display these pages as we intended. Netscape Navigator version 4.7 and older are likely to fail to display the pages correctly.

However, whatever vintage your browser is, you should still see all the information - the headings will still be there and everything should work - it just won't be as pretty.

I get a "Page not found" error

If you got this error after clicking on a link within the AAWHG web site, one option is to try again in a day or two – all such errors are automatically reported and we try to fix them quickly.

If you were following a link from another site, or using an old favourite, the error page may offer a possible alternative page that will help you find the page you want.

Otherwise, go back to the AAWHG home page and navigate from there; or use the search field in the left menu of every page.

PDF files

Downloading the latest version of Adobe Acrobat Reader

We recommend that you use Adobe Acrobat Reader version 5.0 or later to view PDF files on this site. Download the latest Acrobat reader from the Adobe site
Get Acrobat Reader

Saving PDF files to disk

If you are having trouble viewing a PDF file in your browser, or you would like to have a copy to look at later, you can download the file to your hard disk.

Windows:

  • Use the right mouse button to click on the link to the PDF file you need.
  • A menu will appear. Choose the item "Save target as..." or "Save link as..."
  • Save the file to your hard drive. You may want to make a note of where you saved it.

Macintosh:

  • Click and hold the mouse button on the link to the PDF file you need.
  • After a short pause, a menu will appear. Choose the item "Save this link as..." or "Download link to disk".
  • Save the file to your hard drive. You may want to make a note of where you saved it.
  • If you wish, you force PDF files to open outside the browser. Look for Portable Document Format under Applications or File Helpers in the Preferences dialog of your browser. Change the setting to handle PDF files with the application rather than the plug-in.

Problems viewing PDF files

The first option is to try saving the file to your hard disk and opening it from there.

If the PDF page appears blank, read the Microsoft article - Adobe Acrobat .pdf Files Appear as a Blank Window or Frame, which offers a number of solutions to this problem.

If Acrobat Reader shows error messages such as "color space not found", and you are using an Adobe Acrobat reader earlier than version 4, you may need to upgrade to the latest version. While we are attempting to maintain compatibility with earlier versions of Acrobat Reader, this is not always possible.

Printing PDF files

To print an PDF file from your browser:

  • Scroll to the end of the document to ensure that it has all downloaded to your machine
  • Click on the Print button in the Acrobat toolbar. Do not use the browser's print button.

If PDF files do not print correctly, there are a couple of things to try:

  • Download the complete file as described above rather than trying to print from within the browser.
  • People using MS Windows may need to change the settings on the printer driver.
    Choose 'Properties' or 'Options' in the print dialog. Look for options that allow you to set fonts to download as bitmap fonts and use raster graphics rather than vector graphics.

Contact the webmaster

If all else fails, contact the AAWHG web master.